Refund and Return Policy for Elegant Firess

Effective Date: January 11, 2025

At Elegant Firess, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return process, as outlined below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of the purchase date.
  • The item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (order number or receipt) is required to process your return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized products.
  • Final sale items, as indicated on the product page.
  • Gift cards or certificates.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@elegantfiress.com or call (405) 257-4020 to inform us of your intention to return the item.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to return the item to us.
  3. Shipping the Item: You will be responsible for paying the return shipping costs, unless the return is due to a defect or an error on our part.
  4. Return Confirmation: Once we receive the returned item and confirm it meets the return criteria, we will process your refund.

4. Refund Process

After we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size or style, please return the original item as per the above process, and place a new order for the replacement item. We cannot guarantee that the replacement item will be available in stock at the time of return.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and issue a full refund or replacement at no additional cost to you. We may require photographic evidence of the damage or defect to process your claim.

7. Refund Timing

Refunds typically take 5-10 business days to process once the return has been approved. Refunds will be credited back to the original payment method used at checkout.

8. Shipping Costs

Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged items). You will be responsible for paying the shipping fees associated with returning an item.

9. Contact Us

If you have any questions or need further assistance with your return or refund, please contact us at: